Associé(e) aux services aux patients bilingue / Bilingual Patient Services Associate

McKesson•Work at Home - British Columbia, CAN (All Zones) (WBCA), BC

4d•Remote

About The Position

We are hiring a Bilingual Patient Services Associate (PSA) to support our patient support programs across Canada. In this role, you will help patients and healthcare providers by managing data entry, patient enrollment, and communication. You will work closely with internal teams to ensure patients receive the support they need in a timely and accurate way. This role is fully remote and open to candidates in any Canadian province, working 11:00 AM – 7:00 PM EST (or 8:00 AM – 4:00 PM PST).

Requirements

High school diploma or equivalent.
0–1 year of experience in an administrative or customer service role.
Fluent in French and English (spoken and written).
Demonstrated data entry and computer skills (e.g., MS Office, databases).
Strong attention to detail and ability to follow established procedures.
Clear communication skills and ability to interact with patients and healthcare providers.

Nice To Haves

Experience in a call centre, healthcare, or patient support program (PSP).
Knowledge of medical terminology or healthcare environment.
Experience with insurance, reimbursement, or patient assistance programs.
Ability to manage multiple tasks and prioritize work effectively.
Strong problem-solving and critical-thinking skills.

Responsibilities

Enter and maintain accurate patient data in company systems.
Support patient enrollment and onboarding activities.
Manage inbound and outbound communication (phone, email, fax).
Review patient and healthcare provider information for accuracy and completeness.
Respond to routine inquiries from patients and healthcare professionals.
Process and track program activities, including safety events and documentation.
Prioritize daily tasks and meet deadlines in a fast-paced, remote environment.
Follow all standard operating procedures (SOPs) and compliance requirements.
Assist with reports, data clean-up, and general administrative tasks.
Work with team members to support program delivery and service quality.