Patient Services Associate, Required Cantonese or Mandarin/Med-Brooklyn - Sunset Park

NYU Langone Health • Brooklyn, NY

13d • Onsite

About The Position

Family Health Centers at NYU Langone is seeking a Patient Services Associate for its Brooklyn - Sunset Park location. This role involves performing various clerical functions in areas such as Registration, Appointments, Patient Care modules, Cashiering, and Medical Records. The successful candidate will maintain the security and confidentiality of patient information and provide excellent customer service. The position requires proficiency in Cantonese or Mandarin for translation needs.

Requirements

• HS Diploma Required
• 2+ years relevant experience
• Strong customer service and communication skills
• Proficient in MS Excel, Word, and Outlook
• Familiarity or prior experience with office setting
• Prior customer service experience
• Must be articulate with good interpersonal skills
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute
• Must be able to accurately enter data
• Willingness to devote the time required completing assigned tasks on schedule
• Required Cantonese or Mandarin

Nice To Haves

• Patient Relations experience

Responsibilities

• Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times.
• Performs scheduling functions including scheduling appointments, virtual visits, and procedures that do not require or have already been pre-authorized, and monitors the daily schedule.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Verifies Primary Care Provider and Site Indicator.
• Obtains insurance information, verifies insurance eligibility electronically, takes patient pictures, and enables eligible patients for the patient portal.
• Ensures patients review and sign electronic patient-related documents.
• Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process.
• Scans all necessary documents into the intake EMR system.
• Creates follow-up appointments or manual recalls, and schedules appointments for specialty services.
• Prints necessary documents for patients to take home, such as After Visit Summary (AVS), Referrals, and Lab/Radiology forms.
• Distributes Metro Cards when appropriate and reconciles with their supervisor as requested.
• Verifies insurance eligibility at every visit.
• Collects Co-pays, Deductibles, and Self-Pay fees.
• Determines eligibility for Uninsured patients for other financial programs and assists with application completion.
• Performs Cashiering tasks as assigned.
• Answers phones timely in a pleasant and professional manner, identifying the facility's name and PSA's first name.
• Identifies the nature of the call and acts appropriately, takes messages, and directs callers to the appropriate person or area.
• Performs outreach phone calls for appointment confirmations, ambulatory referrals, recalls for follow-up care, discharge follow-up, and failed appointments.
• Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments.
• Maintains cooperative and professional relationships with providers, nurses, and office and clinical staff.
• Monitors patient/referral work queues and incoming patient portal scheduling messages daily.
• Reports problems or concerns to their supervisor.
• Provides translation communication as needed to facilitate the patient and provider interaction.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED