Patient Services Associate

Texas A&M University System • Dallas, TX

8d • Onsite

About The Position

The Texas A&M University Health Science Center, specifically the College of Dentistry in Dallas, is seeking a Patient Services Associate I for its Clinical Affairs department. The College of Dentistry, founded in 1905, is a nationally recognized center for oral health sciences education, research, specialized patient care, and continuing dental education. The Health Science Center is one of the fastest-growing academic health centers, comprising five colleges and various centers and institutes dedicated to improving health through education, research, and team-based healthcare. The ideal candidate for this Patient Services Associate role will possess an expert level of experience, understand the demands of supporting executives in a fast-paced, high-volume environment, and demonstrate professionalism, strong organizational skills, and flexibility in daily routines. This position is located in Dallas, Texas, and is an on-site role.

Requirements

• High school diploma or equivalent combination of education and experience
• Two years of related experience in a general office setting
• Knowledge of word processing and spreadsheet applications
• Knowledge of standard office protocol and the use of standard office equipment
• Knowledge of the use of a multi-line phone system

Nice To Haves

• Some college credit hours
• More than two years of related experience in a general office setting
• Cashier experience
• Bilingual in a language (Spanish/English)

Responsibilities

• Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures.
• Greets and checks in patients, assisting them with their questions and needs.
• Verifies patients’ insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.
• Collects payments for services and documents payments in electronic medical records.
• Handles patient’s financial accounts.
• Balances monies received and creates a report for designated personnel.
• Assists Clinic Coordinator with entering treatment codes, assists in processing patient refunds and assists in collection of PHI.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED