Patient Services Associate

Serenity Mental Health Centers•Superior, CO

13d•Onsite

About The Position

This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. Build relationships with clients to maximize achieved outcomes Welcome clients, orient them to their session, and maintain a calm, professional presence throughout Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) Document session notes and update client records accurately after each appointment Maximize client retention rates so they complete the full course of treatment Maintain a clean, organized, consistent environment that clients depend on No two clients are the same. Your standards always are.

Requirements

2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc.
A service standard that holds regardless of how your day is going.
Professional composure to redirect client energy in a productive direction.
Strong attention to detail; following a process and documenting it accurately.
Reliable attendance; your clients schedule their day around you showing up.

Responsibilities

Manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.
Build relationships with clients to maximize achieved outcomes.
Welcome clients, orient them to their session, and maintain a calm, professional presence throughout.
Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training).
Document session notes and update client records accurately after each appointment.
Maximize client retention rates so they complete the full course of treatment.
Maintain a clean, organized, consistent environment that clients depend on.