Patient Services Associate - Virtual Hiring Event - For our brand new location opening in Powell

Ohio State University Physicians, Inc.•Columbus, OH

20h•$17 - $25•Hybrid

About The Position

Ohio State University Physicians (OSUP) is hiring Patient Services Associate for its brand-new location in Powell, Ohio. This role is part of a Centralized Hiring Program, meaning candidates may also be considered for full-time Patient Services Associate opportunities across many of its Central Ohio practices if Powell is not the final placement. Applying to this position places candidates into the Centralized Hiring Program, where they will be considered for full-time Patient Services Associate roles across various OSUP locations. Candidates must have open availability Monday–Friday between 7:30 a.m. and 5:30 p.m., totaling 40 hours per week. Through the Centralized Hiring Program, successful candidates will participate in a four-week immersive training experience, rotating through multiple clinics and/or specialty areas to gain exposure, discover skill alignment, and provide feedback. At the end of training, candidates will work with leadership to identify a permanent clinic home, with priority given to the Powell location based on operational needs and preferences.

Requirements

High School diploma or equivalent
One year of customer service experience in a healthcare setting
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally.
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.
Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
Requests and handles referrals and medical records from referring offices for new patient appointments.
Schedules appointments when directed.
Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.
Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
Ability to perform functions using job-related software and systems.
Travel may be required to accommodate staffing levels at other clinical facilities.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
Other duties or special projects as assigned.