Patient Services Associate-CO-Primary Care Dublin Perimeter

Ohio State University Physicians, Inc.•Dublin, OH

9d•$17 - $25

About The Position

OSUP Community Medical Group operates primary and specialty care practices in central and regional areas within Ohio. As part of the buckeye community OSUP Community operates with the support of OSU Physicians Medical Group and Ohio State University Wexner Medical Center. OSUP Community creates a personal environment with comprehensive benefits, so you won't have to compromise on the things you love. We foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Requirements

High School diploma or equivalent
One year of customer service experience
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally.
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.
Greet patients and visitors, register and check-in patients, update patient demographics and insurance coverage in computer system.
Answer patient calls, take, and relay messages or scripted care directions; respond to patient and staff inquiries, and communicate with referring physician offices.
Perform check-out processes inclusive but not limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately document such activities.
Monitor length of patient’s wait and notify the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
Open and route incoming mail; distribute correspondence, reports and office supplies; mail out form letters. Track and record patient information or program data where applicable.
Request and handle referrals and medical records from referring offices for new patient appointments.
Schedule appointments when directed.
Where assigned, maintain the cash drawer, reconcile daily cash, and prepare bank deposits. Accurately complete necessary paperwork to facilitate and track deposits.
Contact insurance companies and obtain registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
Ability to perform functions using job-related software and systems.
Travel may be required to accommodate staffing levels at other clinical facilities.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
Other duties or special projects as assigned.