Patient Services Associate, Spa

New England Dermatology PC • Springfield, MA

14h • Onsite

About The Position

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We are growing and looking for an experienced Patient Services Associate, Spa with a conscientious work ethic to join our busy aesthetics specialty practice. Heavy patient interaction in-person and over the phone. Primary duties include facilitating a positive patient office experience and supporting clinical teams, ensuring that patient information is up to date, updating the database to be current, checking patients in and out, scheduling appointments within established guidelines, documenting medical questions for disposition by MD or PA, balancing daily receipts, miscellaneous clerical duties and other related tasks.

Requirements

• Professionalism
• Courtesy
• Patience
• Accuracy
• Keen attention to detail
• Good judgment & follow-through
• Verbal & written communication skills
• Ability to multi-task
• Ability to perform mathematical calculations and make change
• Proficiency with electronic health record and Microsoft Office software programs
• Overtime and scheduling flexibility may be required to accommodate operational needs
• High school diploma or GED required

Nice To Haves

• Ability to cross-cover strongly preferred
• Prior customer service experience preferred

Responsibilities

• Facilitating a positive patient office experience
• Supporting clinical teams
• Ensuring that patient information is up to date
• Updating the database to be current
• Checking patients in and out
• Scheduling appointments within established guidelines
• Documenting medical questions for disposition by MD or PA
• Balancing daily receipts
• Miscellaneous clerical duties
• Other related tasks

Benefits

• Paid time off
• 401(k) - Employer contribution (3% safe harbor + profit sharing)
• Employee Assistance Program
• Free parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED