Patient Services Associate II - Jefferson Pride Care (Full-time)

Thomas Jefferson University•Camden County, NJ

7d•Onsite

About The Position

Jefferson Pride Care, located on Redman Avenue, is a Primary Care office available to all Jefferson patients but also specifically serves and supports the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual + communities. Jefferson Pride Care welcomes individuals of all gender identities and sexual orientations. We want to ensure that you are aware of these facts and that all of our patients and staff remain comfortable and feel respected while visiting Jefferson Pride Care. The schedule is as follows but subject to change: Monday: 8am-5pm Tuesday: 8:30am-5pm Wednesday: 10:30am-7pm Thursday: 8:30am-5pm Friday: 8am-4:30pm

Requirements

HS Diploma or equivalent required.
Customer service and/or patient facing healthcare experience preferred.

Responsibilities

Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
Obtains pre certifications and/or pre authorizations for procedures.
Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
Greets and interacts with patients/visitors in a professional manner, on phone or in person.
Adheres to HIPAA privacy and security requirements.
Ensures compliance with all applicable federal, state, and local regulatory standards.
Other duties as requested or assigned.