Patient Services Assistant

MyMichigan Health•Midland, MI

11h•Onsite

About The Position

This position acts as the front-line person and provides clerical, secretarial and receptionist support for the genetic counselors. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, and collecting family histories from the patients prior to the appointment. This position will demonstrate excellent customer service to a diverse patient population.

Requirements

High school diploma or GED is required.
Knowledge of reading, writing, mathematical and computer skills.
Keyboarding skills needed to register patients and other office tasks.
Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Nice To Haves

Associate degree preferred.

Responsibilities

Answers genetic counseling patient phone calls and assists with schedule changes.
Verifies and updates patient information regarding family cancer history and develops a pedigree prior to the appointment with the genetic counselors.
Assists with scheduling patient appointments for the genetic counselors. Utilizes several computer systems including CRA and Epic.
Completes clerical duties for the genetic counseling appointments.
Completes paperwork for patient testing and coordinates appointments for testing after counseling session.
Understands HIPAA privacy regulations and applies the regulations to daily incoming and outgoing verbal and written materials and often handles sensitive personal protected health information.
Schedules appointments and testing as required as well as obtains insurance authorizations if required.
Processes all incoming communications. Accurately fax, file and scan documents. Accurately maintains documents in the patient medical record.
Demonstrates ability and willingness to work as a team member. Communicates in a clear, concise and professional manner.
Demonstrates a commitment to the customer's (internal and external) needs consistent with MyMichigan Health's overall mission, policies and procedures.
Performs other duties as assigned.
Demonstrates competency in Microsoft Windows, Epic and CRA. May be required to participate in further learning opportunities.