Patient Services Assistant - Pulmonology

GBMC HealthCare • Towson, MD

1d • Onsite

About The Position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. The role involves receiving and screening visitors and telephone calls, responding to general inquiries, and providing customer service to patients. Key responsibilities include scheduling appointments, entering patient demographic and insurance information, verifying insurance, and assisting patients with registration for MyChart. The position also manages a high volume of telephone calls, generates telephone encounters, and ensures all messages are addressed by the end of the day. Additionally, the role handles pre-registration, confirmation of appointments, patient check-in, insurance verification, and scanning identification and insurance cards. Management of referral work queues, scheduling appointments from active referrals, and routing faxes are also part of the duties. The Patient Services Assistant is responsible for addressing and responding to In-basket messages from patients and providers, closing them out daily, and responding to EPIC Secure chats. Collection of patient co-payments, form fees, and outstanding balances, along with reconciling monies collected and making deposits, are essential functions. The role also assists with scheduling diagnostic tests and therapeutic procedures, ensuring patients are notified and receive appropriate information, and obtaining referrals and pre-authorizations for procedures. All roles must demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

• High School or GED equivalency
• 6 months of related experience
• Customer service skills
• Skill in written and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and prioritize tasks
• Ability to manage multiple tasks and phone volume simultaneously
• Ability to sit, stand, walk and pay close attention to detail
• Ability to work in various practices, as needed.
• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Nice To Haves

• Knowledge of medical terminology, preferred

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminding patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart
• Responsible for managing high volume of telephone calls
• Generates telephone encounters from patient calls and routes to providers for review and follow up
• Responsible for addressing all telephone messages by end of day
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED