Patient Services Ambassador

Southcoast Health System, Inc.•Fall River, MA

2d•$17 - $24•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. Southcoast Health provides inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. The organization has been voted ‘Best Place to Work’ for 7 years in a row. This role is focused on patient services and ensuring customer and patient satisfaction within the hospital setting.

Requirements

High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Responsibilities

Perform a variety of duties in ensuring customer and patient satisfaction.
Ensure as directed that patient meal selections are as close to mealtime as possible.
Adjust selections to diet restrictions WITH the patient.
Update and correct patient-selected menus with patient knowledge only.
Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction.
Must be able to describe ingredients and features of all menu items.
Perform data entry of patient food preferences into the Patient Services Software Platform.
Performs duties using the EPIC Platform as needed and or directed.
Performs other reasonable duties as assigned.