Richmond Aesthetic Surgery Ambassador

Richmond Aesthetic Surgery & Dermlounge•Richmond, VA

1d•Onsite

About The Position

As a Bilingual (English/Spanish) Patient Services Ambassador, you are the face of our practice, providing a luxury concierge experience for our aesthetic patients. You will manage the "front-of-house" environment—handling high-volume communications, scheduling, and patient flow—while ensuring seamless service in both English and Spanish to support our diverse clientele.

Requirements

Must be fluent in English and Spanish (verbal and written).
2+ years in medical reception, hospitality, or luxury retail.
Proficient in MS Office and practice management software; experience with multi-line phones.
Strong understanding of HIPAA and patient confidentiality.
High school diploma required.
Empathetic, professional, and poised under pressure.
Ability to multitask and prioritize in a fast-paced environment.
Maintains professional appearance and demeanor at all times.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Greet visitors warmly, manage check-in/out, and coordinate registration and consents.
Manage multi-line phones and digital messaging (email/text) to schedule appointments and triage medical inquiries.
Verify insurance eligibility, collect payments (co-pays/fees), and answer questions on bills.
Maintain a polished lobby, offer refreshments, and provide foundational information on our surgical and weight loss services.
Ensure HIPAA-compliant record keeping, manage medical releases and medical records requests.