Patient Services Advisor

Escambia Community Clin • Pensacola, FL

10d • Onsite

About The Position

Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you’ll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit. As a PSA, you’ll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you’re ready to contribute to a compassionate and caring community, we want you on our team!

Requirements

• Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus).
• Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner.
• Proficiency with Microsoft Word, Outlook, and dental software systems.
• Ensure your behavior aligns with clinic values, including ethics and confidentiality.
• Use clear and timely communication tools to ensure smooth patient experiences.
• Collaborate with colleagues to resolve issues and improve clinic operations.
• Assess and resolve patient issues while maintaining a calm and professional demeanor.

Nice To Haves

• Previous experience in a dental office, patient registration, or customer service is highly preferred.
• Associate’s degree preferred, but not required.

Responsibilities

• Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
• Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
• Determine the purpose of each visit and direct patients to the right department or team member.
• Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
• Ensure patient privacy by adhering to HIPAA and clinic policies.
• Schedule appointments efficiently and confirm them in advance to optimize patient flow.
• Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system.
• Verify insurance coverage, process co-pays, and inform patients of any existing balances.
• Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed.
• Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs.
• Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences.
• Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.
• Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed.

Benefits

• You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service.
• Join a dynamic team that values teamwork, professionalism, and patient-centered care.
• Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations.
• Enjoy a consistent work schedule while helping make a difference every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree