HRE Patient Service Technician

BLACK RIVER HEALTH INC•Black River Falls, WI

9d•Onsite

About The Position

Black River Health is hiring a full-time Patient Service Technician to help patients safely manage the medical equipment they rely on at home. In this hands-on role, you’ll combine technical skills, patient education, and compassionate service to deliver, set up, maintain, and explain the use of home medical and respiratory equipment. You’ll work directly with patients, families, and caregivers while representing Black River Health throughout our community.

Requirements

High school diploma, GED, or equivalent
Valid Wisconsin driver’s license and ability to meet organizational driving eligibility requirements
Basic computer and data-entry skills
Basic Life Support (BLS) certification or ability to obtain within 3 months of hire
Strong communication skills and the ability to educate patients and caregivers
Ability to interact compassionately with patients and families and accurately document care

Nice To Haves

Healthcare experience
Experience working with medical equipment or respiratory products

Responsibilities

Develop and maintain knowledge of home medical equipment, respiratory products, and related services.
Manage orders and inventory for home and hospital oxygen tanks and other equipment.
Deliver and set up medical and respiratory equipment in patients’ homes, including oxygen equipment.
Teach patients, families, and caregivers how to safely use and care for their equipment.
Pick up equipment from patient homes, process returned equipment, and prepare it for the next patient.
Maintain home oxygen systems through regularly scheduled patient visits.
Perform routine preventive maintenance and equipment repairs in accordance with organizational policies and manufacturer recommendations.
Assist customers with walk-in needs and telephone inquiries in the Home & Respiratory Equipment office.