Patient Service Technician (PST)

VieMed Careers•Dickson, TN

6d•Onsite

About The Position

The Patient Service Technician (PST) is responsible for driving for a significant portion of the day to perform deliveries, set-ups, service, maintenance, pick-ups, and exchange orders. This role involves coordinating tasks with branch staff and patients, prioritizing activities efficiently, and completing all orders and reconciliations within normal office hours. The PST educates patients and caregivers on equipment use, care, and safety, reports any concerns or incidents immediately, and provides daily reconciliation of activities and assets. On-call responsibilities during non-business hours, including nights and weekends, are also part of the role. The position requires timely and accurate processing of orders with complete paperwork, maintaining knowledge of company policies, and compliance with relevant regulations. The PST is also responsible for the care and maintenance of company assets and delivery vehicles, performing warehouse tasks, and maintaining professional interactions and appearance.

Requirements

High school diploma or equivalent.
Must have a valid, state-issued driver’s license with a good driving record.

Nice To Haves

One year of delivery experience is preferred.
Healthcare experience preferred.
Able to physically lift, carry, and move up to 150 lbs.
Mechanically and technically inclined.
Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
Good verbal and written skills.
Able to use technology and software efficiently.
Professionally postured in both behavior and physical appearance.
Strong interpersonal and communication skills; respectful and polite in all interactions.

Responsibilities

Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders.
Coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner.
Complete all orders and reconciliations within the normal office hours of the assigned location.
Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately.
Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations.
Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends.
Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included.
Maintain current knowledge of and ensure compliance with company policies and procedures.
Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA.
Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies.
Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion.
Make sure all incoming equipment is properly bagged and tagged, as outlined by the company.
Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly.
Safely and efficiently operate company vehicles; maintain a good driving record.
Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control.
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
Responsible to perform other duties as assigned by management.