Patient Service Technician (Wednesday – Friday 7:00am – 5:30pm)

Pioneer Human Services • Spokane, WA

9d • $17 - $26 • Onsite

About The Position

Pioneer Human Services is seeking a Female Patient Service Technician to join their team. This part-time role involves assisting an outpatient treatment program, primarily with data entry and Urine Analysis collection. The organization focuses on empowering justice-involved individuals and creating pathways for rehabilitation and reintegration. Pioneer Human Services is a nationally recognized non-profit with over 60 years of experience and more than 35 locations across Washington state.

Requirements

• High school diploma or equivalent
• Two years’ acceptable office experience
• Word processing, spreadsheet and database experience necessary
• Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members
• Must be female (Bona Fide Occupational Qualification under Title VII guidelines as approved by the United States Court of Appeals for the Ninth circuit)
• Subject to pre-employment drug testing and drug testing during employment, to include testing for marijuana.

Nice To Haves

• One-year acceptable experience in the human services field
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
• Experience with Urine analysis collection and monitoring preferred

Responsibilities

• Assisting the outpatient treatment program, primarily in data entry and Urine Analysis collection.
• Suggesting and recommending changes in program policy and procedure.
• Providing high quality services under the least restrictive conditions feasible.
• Entering program and collection data.
• Tracking census information, as directed.
• Completing all UA collections for facility per protocol.
• Assisting in the delivery of recovery-based skill building education to patients in either an individual or group setting, as needed.
• Clearly and accurately documenting all interactions with patients.
• Preparing forms and/or documents.
• Maintaining and processing all program records.
• Attending and participating in staff meetings as directed.
• Meeting with program staff, consultants, and attending other meetings as directed.
• Engaging in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promoting and modeling teamwork and collaboration with co-workers.
• Supporting other departments within the program, as needed.
• Answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

Benefits

• Compensation between $17.30 and $21.28 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions.
• Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED