Patient Service Technician (Female Part Time)

Pioneer Human Services • Spokane, WA

1d • Onsite

About The Position

Pioneer Human Services is seeking a part-time Female Patient Service Technician with a passion for human services. This role is an opportunity to be involved with an organization focused on social change, creating pathways for rehabilitation, reintegration, and redemption. Pioneer Human Services empowers justice-involved individuals to overcome adversity and reach their full potential. They are a nationally recognized non-profit with over 60 years of experience and 35+ locations across Washington state, serving over 9,500 individuals in 2024.

Requirements

• High school diploma or equivalent
• Two years’ acceptable office experience
• Word processing, spreadsheet and database experience necessary
• Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members

Nice To Haves

• One-year acceptable experience in the human services field
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
• Experience with Urine analysis collection and monitoring preferred

Responsibilities

• Assisting the outpatient treatment program, primarily in data entry and all Urine Analysis collection.
• Suggesting and recommending changes in program policy and procedure.
• Providing high quality services under the least restrictive conditions feasible.
• Entering program and collection data.
• Tracking census information, as directed.
• Completing all UA collections for facility per protocol.
• Assisting in the delivery of recovery-based skill building education to patients in either an individual or group setting, as needed.
• Clearly and accurately documenting all interactions with patients.
• Preparing forms and/or documents.
• Maintaining and processing all program records.
• Attending and participating in staff meetings as directed.
• Meeting with program staff, consultants, and attending other meetings as directed.
• Engaging in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promoting and modeling teamwork and collaboration with co-workers.
• Supporting other departments within the program, as needed.
• Answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

Benefits

• Compensation typically starts between $17.30 and $21.28 hourly.
• Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans.
• An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees