Patient Service Technician - Delivery Driver

SuperCare Health•Rancho Cordova, CA

2d•Hybrid

About The Position

SuperCare Health is seeking a Patient Service Technician - Delivery Driver to join our team. This role is crucial in delivering, setting up, and educating patients on Durable Medical Equipment, primarily focusing on respiratory and chronic disease management. You will be responsible for ensuring patients receive the necessary equipment and support to enhance their quality of life, acting as a vital field representative for the company. This position requires a commitment to patient care, organization, and adherence to safety and company policies.

Requirements

Must be 21 years of age
Valid Driver's License
DOT certification (optional)
Must be able to lift up to 50lbs
Graduate from Accredited High School or college
Team player-ability
Reliable and Responsible
Detailed oriented
Strong organizational skills
Background Check
Reference Check(s)
Driving Record (if applicable)
Pre-employment Drug and TB Tests

Responsibilities

Reports to work daily and is ready to work at the scheduled start time.
Must wear all safety equipment (i.e. back support and steel toed shoes).
Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule.
Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist.
Completes initial Respironics/ResMed training program which includes annual competency assessment.
Provides patient education as part of the patient care activity according to the patient need.
Delivers respiratory, medical equipment and supplies to patients or clients.
Maintains current and update knowledge of respiratory and home care equipment.
Performs equipment set ups in a timely and professional manner.
Presents SuperCare through professional personal appearance and patient care activities.
Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system.
Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets.
Loads equipment, oxygen systems, and related supplies on to a delivery vehicle.
Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment.
Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given.
Communicates back with dispatch and or patient if ETA cannot be met.
Adds necessary notes into Delivery Track on type of delivery.
Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process).
Able to identify and label contaminated equipment that is picked up to be brought back to location.
Adhere to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment.
Bag equipment in bag.
Transfer equipment back to location.
Unload and place equipment in “Dirty” (quarantine) designated area.
Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned.
Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached.
Must complete a physical inspection of vehicles and document daily.
Promotes teamwork among team members which includes but is not limited to assisting other locations as needed.
Performs warehouse and office maintenance tasks as required.
Performs any other duties that may be requested by Supervisor or Management.
Understand and adheres to all of SuperCare Health company policies.
To remain knowledgeable to date on all products.
Maintain a professional, safe, and clean work environment and vehicle.
Schedule- varying start times.
On Call if applicable-Includes rotational holidays, weekdays, and weekends.
Fundamental Computer Skills.
Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliveries.