Patient Service Specialist, Day Shift, Imaging Services

Adventist HealthCare•Germantown, TN

14d•Onsite

About The Position

Adventist's Outpatient Imaging Services seeks to hire an experienced Patient Service Specialist for our Germantown, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

Requirements

High School Diploma, or Two years college degree is preferred.
Three years’ experience in providing customer services is necessary.
Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
Familiarity with Medical insurance and medical terminology is necessary.
Typing skill of 30 wpm is necessary.

Nice To Haves

Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
Knowledge of IDX patient scheduling/ registration systems is preferred.
2 years of office management experience, preferably in physician office and/or ambulatory care setting

Responsibilities

Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
Obtains Documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
Counsels’ patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
Prints and reviews daily scheduling reports; distributes as appropriate.
Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
Reviews reports to ensure charge has been entered for each appointment.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support