Patient Service Specialist - Mt. Juliet Weight Loss Clinic

Vanderbilt University Medical Center

2d•Onsite

About The Position

Provides service to patients before, during, or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The Vanderbilt Weight Loss Center provides comprehensive, patient-centered care to help individuals achieve and maintain long-term weight loss goals. Our multidisciplinary team of board-certified physicians, nurses, dietitians, exercise physiologists, and psychologists delivers personalized treatment plans tailored to each patient's unique needs. As part of an academic medical center, we offer access to innovative therapies, coordinated support services, and the latest evidence-based treatment options, including lifestyle interventions, medication management, and bariatric surgery. Our holistic approach focuses on improving physical, emotional, and overall well-being while empowering patients to achieve lasting success.

Requirements

CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
High School Diploma or GED
1 year relevant work experience

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
The responsibilities listed are a general overview of the position and additional duties may be assigned.