Patient Service Specialist PRN - Orthopaedics Clinic - Belle Meade

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Clinic Office Assistant shall be responsible for the administrative functions within the medical office. Duties include scheduling patient appointments, following corporate protocol for patient check-in and patient check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests in a timely manner. Vanderbilt Orthopaedics is Tennessee's leading provider of orthopaedic care. Patients from professional athletes to active seniors choose Vanderbilt to care for their muscles, bones and joints. Visit one of our specialists at locations in Nashville and Middle Tennessee.

Requirements

High School Diploma or GED (Required)
1 year Relevant Work Experience

Nice To Haves

Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Observes professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of HRMC/Clinic and their families.
Participates in performance improvement activities.
Provides excellent customer service skills when dealing with patients, families and/or significant others, outside vendors, co-workers and physicians
Prepares for next day appointments and notifies patients of any appointment delays.
Dresses neatly and appropriately in compliance with dress code.
Travels to other clinics as requested to prevent staffing shortages
Assists co-workers during down time.
Assists in all other duties as assigned.