Patient Service Specialist
About The Position
Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the Emergency Department runs smoothly and patients feel informed and at ease. You will have the opportunity to interact with police, EMS, nurses and the ambulatory team. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works nights from 11:00 p.m. – 7:30 a.m. with weekend requirements.
Requirements
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
- Ability to perform basic math sufficient to process insurance co-pays.
- Working knowledge of PC window applications sufficient to input and retrieve data.
Nice To Haves
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
