Patient Service Specialist - Maternal Fetal Medicine Clinic

Vanderbilt University Medical Center•Nashville, TN

8h•Onsite

About The Position

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Vanderbilt Health’s Maternal-Fetal Medicine (MFM) program provides highly specialized care for patients experiencing high-risk pregnancies. The nationally recognized team partners closely with community obstetric providers to deliver coordinated, patient-centered care for both mother and baby, helping reduce complications and support the best possible outcomes. The program cares for patients with pre-existing medical conditions, pregnancy-related complications, prior pregnancy losses, fetal or placental abnormalities, and other complex maternal or fetal diagnoses. Using a multidisciplinary approach, MFM specialists collaborate with genetic counselors, care coordinators, pediatric subspecialists, and other medical experts to develop individualized treatment plans throughout pregnancy. With access to advanced diagnostic testing, telehealth services, innovative research, fetal interventions, and the region’s highest level NICU, Vanderbilt Health is committed to providing expert, compassionate care for mothers and babies facing the most complex pregnancy challenges.

Requirements

CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
1 year relevant work experience
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
The responsibilities listed are a general overview of the position and additional duties may be assigned.