Patient Service Specialist - PRN
Sisters of Mercy Urgent Care DBA Mercy Urgent Care•Asheville, NC
About The Position
As a Patient Service Specialist, you’ll be the welcoming face of Mercy Urgent Care—providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you’ll play a key role in creating a positive patient experience.
Requirements
- High school diploma or equivalent
- 1–2 years of healthcare or customer service experience
- Strong computer, typing, and money-handling skills
- Excellent communication and multitasking abilities
- Positive, professional demeanor with compassion for all patients
- Minimum commitment of one 12-hour shift per month (not guaranteed)
- Mandatory week of online trainings and additional week of on-the-job shadowing prior to first shift
- Regular skills check and review
Responsibilities
- Greet and register patients with warmth and professionalism
- Verify insurance and process payments
- Answer phones, route calls, and support patient inquiries
- Maintain a welcoming and organized clinic environment
- Ensure patient privacy and confidentiality at all times
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
