Patient Service Specialist - Outpatient Rehab

Vanderbilt University Medical Center•Nashville, TN

3d•Onsite

About The Position

Vanderbilt Rehabilitation Therapy provides personalized outpatient physical and occupational therapy services to help patients recover from orthopaedic injuries, surgery, and musculoskeletal conditions. Our experienced team delivers one-on-one care for a wide range of conditions, including arthritis, back pain, fractures, concussions, and joint disorders. As part of a nationally recognized health system, we offer advanced rehabilitation services, specialized expertise, and a collaborative approach focused on helping patients return to their highest level of function. This role provides service to patients before, during, or post-appointment with minimal guidance. It facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. The specialist navigates complex patients, including scheduling with multiple services or coordination with outside facilities or providers.

Requirements

High School Diploma or GED
4 years of relevant work experience

Nice To Haves

CUSTOMER SERVICE (Intermediate)
PATIENT SCHEDULING (Novice)
PATIENT DOCUMENTATION (Novice)
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice)
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness)

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.