Call Center Patient Scheduling

The Vancouver Clinic P.S. • Vancouver, WA

15d • $18 - $26

About The Position

Join Vancouver Clinic as a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. Location: The Vancouver Innovation Center (18110 SE 34th Street – Vancouver, WA 98683) Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.

Requirements

• High school diploma or equivalent
• Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred
• Experience with multi-line phone system preferred
• Excellent verbal and written communication skills
• Ability to handle pressure situations while maintaining tact and diplomacy
• Ability to work independently yet operate as an integral part of a team
• Working knowledge of computers and basic software programs

Responsibilities

• Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic
• Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”)
• Perform initial phone call triage per protocols
• Verify demographic information and update changes accurately
• Gather all pertinent patient information prior to scheduled appointment
• Provide appropriate directions when needed
• Must have excellent attendance!
• Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care.
• We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

Benefits

• Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• We also offer a 401k retirement plan, along with an employer matching contribution up to 4%.
• Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED