Patient Scheduling Specialist - Appointment Call Center
About The Position
Join the #1 hospital in Wisconsin where you’ll be the gateway to remarkable healthcare by providing excellent phone-based customer service! We are seeking Patient Scheduling Specialists to: • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Requirements
- High school diploma or equivalent.
- One (1) year of previous experience working in an office or customer service environment.
Nice To Haves
- Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.
- Previous experience working in healthcare, experience scheduling patients, and experience coordinating multiple activities in an office setting.
Responsibilities
- Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
- Make outgoing phone calls to patients to schedule their appointments.
- Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.
Benefits
- UW Health offers a competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
