Patient Service Specialist Featured Job

Valleywise Health • Mesa, AZ

19h

About The Position

As a Valleywise Health Patient Service Specialist, you will often be one of the first people patients interact with. You will help create a positive patient experience by registering patients accurately, verifying insurance information, and handling financial and administrative details with care. The role suits an organized, detail-oriented person who enjoys helping others and can thrive in a fast-paced environment.

Under the direction of the Manager of Patient Access, you will welcome and register patients, confirm demographic and insurance information, verify eligibility and payer information, collect payments when appropriate, complete appointment paperwork, and process AHCCCS verifications in specified circumstances. You will also help resolve registration or account issues that could affect billing and reimbursement and work with leaders and team members to support an efficient patient experience. The hourly pay rate is $18.24–$26.90.

Requirements

• High school diploma or GED certificate.
• One to two years of general clerical, customer service, or medical experience.
• Valid Arizona Department of Public Safety fingerprint clearance card, or submit a completed affidavit at hire; complete a fingerprint clearance card application within seven days of hire and present the actual card within 90 days of applying.
• Ability to travel to clinics throughout the system based on staffing needs.
• Excellent data entry skills, including 10-key by touch and accurate typing at 30 words per minute.
• Basic math skills.
• Ability to obtain and validate demographic information to complete patient medical records accurately and timely.
• Good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation.
• Ability to read, write, and speak effectively in English.
• Ability to handle multiple tasks simultaneously.

Nice To Haves

• Experience in a healthcare environment involving data reconciliation.
• Critical thinking skills.
• Bilingual ability.

Responsibilities

• Welcome and register patients while providing excellent customer service.
• Obtain and validate demographic and insurance information to maintain accurate patient records.
• Verify insurance eligibility and payer information.
• Collect payments and monies owed when appropriate.
• Complete required paperwork for patient appointments accurately and on time.
• Process AHCCCS verifications for self-pay patients or when a payer source cannot be verified.
• Identify and help resolve registration or account issues that could impact billing and reimbursement.
• Collaborate with leaders and team members to provide an efficient, seamless patient experience.
• Balance multiple responsibilities while maintaining accuracy and attention to detail.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED