Patient Service Specialist PRN| Outpatient Radiology| Vanderbilt Imaging Services | Spring Hill

Vanderbilt University Medical Center•Spring Hill, TN

About The Position

The Patient Services Specialist (PSS) provides customer service and supports patient access and clinic operations, including telephone service, cash management, appointment scheduling, insurance updates, and patient check-in and check-out. The role helps maintain smooth patient flow and serves as a first point of contact for patients. It requires courtesy, patience, composure, a professional appearance, teamwork, and the ability to handle multiple tasks at once. The PSS greets and assists patients and visitors, communicates wait times, manages calls and messages, and provides directions. The role prepares and maintains patient charts and records, verifies patient identity and demographic and insurance information, processes insurance cards and referrals, collects payments, documents activity in EPIC, and supports medical-record requests and appointment scheduling. It also includes accurate handling of encounter forms, charges, cash, deposits, and daily reconciliations in coordination with the Office Manager. The position applies established clinic standards and procedures, resolves routine issues, communicates clearly and courteously, maintains service quality and safety, uses appropriate technology, and adapts to operational changes. The posting states that the role requires a high school diploma or GED and one year of relevant work experience. The role is PRN at Vanderbilt Imaging Services in Spring Hill.

Requirements

High school diploma or GED.
One year of relevant work experience.
Ability to provide courteous, patient, and professional service while maintaining composure.
Ability to work as part of a team and perform multiple tasks simultaneously.
Ability to follow established clinic, documentation, patient-identification, privacy, and financial procedures.

Responsibilities

Greet patients and visitors, monitor the reception area, verify patient check-in status, communicate wait times, and maintain an orderly work area and professional appearance.
Answer calls using the clinic’s standard greeting, answer promptly, use appropriate hold and transfer procedures, and demonstrate telephone etiquette.
Represent the organization professionally in patient-facing and other settings.
Create and route messages with required patient identifiers and information, following clinical protocols and using appropriate spelling, grammar, and documentation.
Identify and assist patients and visitors, provide directions, and schedule, pull, and prepare charts for same-day visits.
Organize patient records, follow sign-in and patient-identification standards, review display notes, select the appropriate account, determine referral requirements, collect co-payments, document in EPIC, and provide receipts.
Verify and update patient demographic, emergency-contact, and insurance information; scan insurance cards and assign the appropriate coverage rank.
Prepare and process patient forms, including releases of information, assignments of benefits, and clinical intake or history forms.
Manage reception-area disruptions and proactively communicate delays to patients.
File lab slips, X-ray reports, consult letters, and other correspondence in patient charts, and respond accurately to frequently asked questions.
Collect encounter forms and verify required service, billing, provider, location, procedure, diagnosis, and referral information.
Collect self-pay balances according to clinic policy, check for credit balances before collecting co-payments, and post professional charges.
Work with the Office Manager to reconcile charge batches and cash collections, resolve discrepancies, prepare and deliver deposits, and reconcile petty cash.
Prepare outside medical records for patient visits and prepare paper charts for storage or consolidation with the main medical record.
Respond to requests for copies of medical records.
Schedule incoming patient and referring-physician appointments, tests, procedures, and outgoing referral appointments according to clinic standards.