Patient Service Specialist - Medical Front Office

Select Medical•Georgetown, TX

3d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation in Austin, TX (Round Rock Teravista) is seeking a Full Time Patient Service Specialist (PSS) - Float. The hours vary between Monday - Friday 7am - 7pm. The compensation depends upon the candidate’s years of experience and internal equity, with a starting salary of $18 - $25 per hour based off experience. This is an entry-level position. The candidate will be required to travel to multiple outpatient clinics, covering areas such as Tech Ridge, Hutto, Pflugerville, Avery Ranch, and Round Rock Sundance.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Process referrals
Schedule patients
Complete the intake process & data entry
Insurance verification
Authorizations and review of benefits with patients
Copay collection
Arriving and scheduling patients
Billing reports
Closing report and other task as needed
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Travels to non-home location center or other site for coverage when necessary.
Attends all mandatory meetings and in-service education programs.