PSS - FMC PCP

BOONE MEMORIAL HOSPITAL INC•Madison, WV

1d•Onsite

About The Position

Boone Memorial Health is seeking a Patient Service Specialist (PSS) to join our team at the BMH Family Medical Center. The PSS is an important first point of contact for our patients and helps keep daily clinic operations running smoothly. We are looking for someone who is friendly, dependable, organized, and comfortable working in a busy healthcare environment.

Requirements

High school diploma or equivalent required
Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Good organizational skills and attention to detail
Ability to manage multiple priorities in a busy environment
Strong problem-solving skills
Proficiency with Microsoft Office or similar software
Ability to sit for prolonged periods and work at a computer
Ability to lift up to 25 pounds occasionally

Nice To Haves

One year of customer service or patient registration experience in a healthcare setting preferred

Responsibilities

Greet patients and visitors in a professional and courteous manner
Register patients and verify demographic, insurance, and billing information
Assist patients with required forms and documentation
Answer incoming phone calls and route calls appropriately
Schedule patient appointments and assist with coordinating provider schedules
Collect co-pays and other patient payments
Maintain accurate patient records and documentation
Obtain outside medical records and reports as needed
Respond to requests for information
Assist with incoming and outgoing mail
Help maintain office supplies and report equipment or maintenance needs
Keep the reception and patient-facing areas neat and organized
Perform other clerical and administrative duties as assigned
Maintain patient confidentiality and perform all duties in accordance with HIPAA requirements