Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation - Outpatient•Plano, TX

4d•$19 - $25•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) for their Plano (W Parker), TX location. This is a full-time, entry-level position with varying hours between Monday - Friday, 7 am - 7 pm. The compensation is based on experience and internal equity, with a starting salary of $19 - $25 per hour. The role emphasizes providing outstanding customer service in a fast-paced environment, requiring organization, attention to detail, flexibility, and the ability to work both independently and with others.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Process referrals
Schedule patients
Complete the intake process & data entry
Insurance verification
Authorizations
Review of benefits with patients
Copay collection
Arriving and scheduling patients
Billing reports
Closing reports
Other tasks as needed
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.