Patient Service Specialist-Atrium Health Morehead Medical Eastover OB/GYN FT Days
About The Position
This role is for a Patient Service Specialist at Atrium Health Morehead Medical Eastover OB/GYN. The position is full-time, with benefits eligible status, and requires 40 hours per week, typically Monday through Friday from 8 AM to 5 PM. The primary focus is on providing excellent patient experience through compassionate customer service, effective communication, and efficient management of front-end operations. This includes patient registration, insurance verification, scheduling, cash handling, and maintaining accurate patient information. The specialist will also assist with billing functions, monitor inventory of medications and equipment, and demonstrate proficiency in emergency procedures and healthcare regulations.
Requirements
- High School Diploma or GED required.
- Computer experience required.
- Customer relations experience required.
Nice To Haves
- Experience with Medical Records Software preferred.
- Front desk practice experience preferred.
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience.
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Encourages patient utilization of front-end technology during the registration process.
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
- Assists billing functions accurately and/or directs to appropriate billing office.
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
