MG Patient Service Specialist

Brown Medicine•Dartmouth, MA

2d•Onsite

About The Position

This position functions as a member of the administration team and completes assigned daily front-end tasks to ensure smooth day-to-day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when interacting with patients in-person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

Requirements

One to three years as a medical assistant preferred.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Nice To Haves

Education from approved medical assistant program or equivalent preferred.

Responsibilities

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
Provides routine information to callers and gives only authorized medical advice from a provider.
Provides a high level of customer service to all new and existing patients of the practice.
Creates patient cases and documents telephone calls and messages into EPIC.
Schedules patient appointments and appropriate testing for patients as requested.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
Conducts eligibility checks to ensure insurance is reflected accurately.
Collects required insurance co-pays from patients including any prior balances.
Follows scheduling notes and directs schedules patient visits in other BHMG practices as advised.
Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
Schedules specialty appointments/testing as required.
Performs work in EMR buckets as directed and per practice need.
Responsible for informing the manager of administrative supply needs or assists with ordering.
Follows up with providers on missing slips and creates claims in EPIC.
Responsible for working assigned revenue cycle buckets as directed.
Must be able to work independently with little supervision.
Adheres to BHMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.