Patient Service Specialist
About The Position
Kessler Rehabilitation Center is seeking a Patient Service Specialist to join their team. This is a full-time, 40 hours/week position with day and evening shifts available. The role involves creating a positive patient experience through exceptional customer service at the front desk. Kessler Rehabilitation Center is the outpatient network of Kessler Institute for Rehabilitation, a leading rehabilitation hospital founded in 1948. With over 90 centers across New Jersey, Kessler provides quality outpatient physical and occupational therapies, integrating clinical expertise, experience, and leading-edge technologies to optimize patient recovery. Kessler is also committed to community well-being through free educational events, screenings, and programming.
Requirements
- HS diploma or GED is required
- Customer service experience required
- Must have reliable transportation
Nice To Haves
- Knowledge of insurance verification preferred
- Healthcare, Medical, Dental office administration preferred
Responsibilities
- Greets patients with exceptional customer service to create a positive patient experience
- Answers phones
- Ability to Multi-task in a high volume setting
- Insurance verification and pre-authorization
- Schedules patients appointments and checks them in at arrival
- Collection of co-pays
- Daily cash balancing and weekly banking deposits
- Patient intake and data entry to ensure proper billing
- Complete daily billing reports and work with central billing office (CBO)
- Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
Benefits
- Generous PTO to maintain a healthy work-life balance
- Comprehensive medical/Rx, vision, and dental plan offerings
- Company matching 401(k) retirement plans, as well as Life and Disability protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
