Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Full Time Patient Service Specialist (PSS) to float between multiple outpatient clinics in Austin, TX. The ideal candidate is organized, detail-oriented, flexible, and able to work well with others or independently. This role requires a self-starter who can provide outstanding customer service and manage various administrative tasks efficiently. The PSS will be responsible for processing referrals, scheduling patients, completing the intake process, data entry, insurance verification, obtaining authorizations, reviewing benefits with patients, collecting copays, managing billing reports, and other tasks as needed. The position offers a work-life balance and opportunities for professional growth through the PSS Ladder Program.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
