Medical Front Office - Patient Service Specialist
About The Position
We're looking for a friendly, organized Patient Service Specialist to help create a welcoming environment for every patient. This role is key to supporting patients throughout their rehabilitation journey by providing exceptional customer service, clear communication and compassionate engagement from check-in to follow-ups. When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Requirements
- High School Diploma/GED required
Nice To Haves
- 1 Year of Outpatient Experience
- Insurance Verification Experience
- 1 Year of Medical Office Experience
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Benefits
- Generous PTO to maintain a healthy work-life balance
- Comprehensive medical/RX, health, vision, and dental plan offerings
- Company-matching 401(k) retirement plans
- Life and disability protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
