Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) for their Austin, TX (Onion Creek) location. This is a full-time, entry-level position with hours varying between Monday - Friday, 7 am - 7 pm. The compensation depends on the candidate's years of experience and internal equity, with a starting salary of $18 - $25 per hour. The role emphasizes work-life balance, offering comprehensive benefits and a PSS Ladder Program for career development. The ideal candidate will be organized, adaptable, and capable of working both independently and collaboratively, providing outstanding customer service.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Process referrals
- Schedule patients
- Complete the intake process
- Data entry
- Insurance verification
- Authorizations
- Review of benefits with patients
- Copay collection
- Arriving and scheduling patients
- Billing reports
- Closing report
- Other tasks as needed
- Greets patients
- Answers phones
- Patient intake and data entry
- Insurance verification and pre-authorization
- Schedules patient appointments
- Operates front office of outpatient centers
- Supports therapists and therapy assistants
- Daily cash balancing and weekly banking deposits
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO)
- Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
