Patient Service Specialist - Medical Oncology - Per Diem

Guthrie Enterprise•Cortland, NY

12d•Onsite

About The Position

Registers patients in all settings/locations. Interviews patients and gathers accurate demographic and financial information, entering it into the computer system. Works independently and as part of a team to ensure all information is correct and complete, while also ensuring patient satisfaction with each encounter.

Requirements

High school diploma required.
Minimum 6 months of experience working in an office or customer service center.

Nice To Haves

Some college education preferred.
Experience in a medical setting is a plus.

Responsibilities

Performs complete and accurate registrations for all patients presenting for service.
Uses AIDET technique as introduction when greeting patients.
Is able to work independently when necessary.
Is able to work as part of a team.
Is able to transfer work at shift change without issues.
Maintains 99% accuracy rate in registrations.
Verifies insurance eligibility and acts on insurance responses.
Requests and scans insurance cards for patients registered.
Verifies and scans patient identity documentation for registrations.
Explains registration information in a manner that is understandable to the patient.
Explains Patient’s Bill of Rights, Health Care Proxy and GCMC Privacy policy information to each patient.
Answers patients’ questions in a knowledgeable and considerate tone. If answer is not known, finds the answer or redirects the patient as needed, speaking in a professional and considerate tone.
Enters accurate information for room assignments for inpatient admissions, observation stays and outpatient bed assignments.
Selects correct service for patient as assigned by admitting physician or bed coordinator, maintaining 99% accuracy rate.
Enters correct admitting, attending and family physicians for the admission, maintaining 99% accuracy rate.
Selects correct Requested Room Rate for patient, maintaining 99% accuracy rate.
Selects correct Room Rate for patient, maintaining 99% accuracy rate.
Requests co-payments from patients at the appropriate time during the patient visit.
Uses eligibility verification information to determine co-payment due.
Requests co-payment from patient at the time of registration in the Admitting Office or in Prompt Care.
Requests co-payment from the patient at the time of discharge in the ER.
Verifies physician eligibility for participation in government programs as registrations are performed.
Uses Kchecks system to ensure provider eligibility for participation in government programs whenever a new ordering provider is presented during a registration.
Performs other duties as requested and observed by manager or supervisor.