Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation - Outpatient•Garland, TX

4d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation in Garland (Firewheel), TX is seeking a full-time Patient Service Specialist (PSS). This role is for a customer service and detail-oriented individual capable of working in a fast-paced medical front office environment. Key responsibilities include coordinating patient appointments, managing patient registration, verifying insurance, collecting payments, and handling various administrative office duties to ensure efficient clinic operations and patient satisfaction.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects towards patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.