Patient Service Specialist-Atrium Health One Health OBGYN Reese
About The Position
The Patient Service Specialist will exemplify caring and compassionate customer service to create an excellent patient experience. This role involves providing exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations. The specialist will demonstrate critical thinking skills and decisive judgment in an often-hectic environment, possessing the ability to work cohesively on a team and independently with minimal supervision. Key responsibilities include managing patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience. The role also encourages patient utilization of front-end technology during the registration process and involves entering and maintaining confidential and accurate patient information, including insurance, billing, and payment details. The specialist will assist with billing functions or direct to the appropriate billing office and demonstrate proficiency in emergency codes, appropriate responses, and applicable federal and state healthcare regulations. Additionally, the role requires monitoring inventory and stock of medications, narcotics, and emergency medications/equipment.
Requirements
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
