Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation – Outpatient•The Colony, TX

1d•$18 - $25•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a highly organized, detail-oriented, and flexible individual to join their team as a Patient Service Specialist (PSS) in their medical front office. This entry-level, full-time position requires a strong team player who can also work independently, consistently delivering outstanding customer service and ensuring tasks are completed efficiently and accurately. The role involves managing patient appointments, registrations, insurance verifications, collections, medical document management, daily reconciliation and posting of charges, responding to information requests, maintaining office supplies, and managing mail. The position also requires a willingness to adjust schedules to meet center needs and travel to multiple locations, including non-home locations for coverage when necessary. Attendance at all mandatory meetings and in-service education programs is also expected.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties.
Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collect toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and other reporting to ensure clean claim processing.
Respond to all request for information from patients, other department and physicians.
Maintain office, order supplies and manage mail.
Willingness to adjust schedule to center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location center or other site for coverage when necessary.