Patient Service Specialist- Internal Medicine- Full Time

Guthrie Enterprise•Sayre, PA

4d•Onsite

About The Position

Internal Medicine is seeking a Full- Time Patient Service Specialist to join our dedicated team serving the Sayre, PA location. This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization. The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Requirements

High school diploma/GED required.
Must be comfortable with computers and learning new applications.

Nice To Haves

Graduation from a Medical Office Assistant school preferred.
Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred.
Medical office experience and knowledge of medical terminology preferred.

Responsibilities

Greeting every patient in a courteous, professional, and timely manner every Time.
Answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
Scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
Registering patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
Verifying eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Completing various types of insurance forms, pre‑certifications and referrals.
Informing, quoting, and collecting copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
Responsible for daily cash‑out and balancing in accordance with the Patient Cash Control Policy.
Performing liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
Adhering to departmental and organizational policies and attending meetings/huddles as required.
Prioritizing daily tasks simultaneously in a fast‑paced, ever changing work environment within a strong team structure.
Maintaining strict confidentiality related to patient health information in accordance with HIPAA compliance.
Assisting with and completing other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other duties as assigned.