Patient Service Specialist - Medical Front Office

Select Medical•Frisco, TX

23h•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) for their Frisco (Main) location. This is a full-time, entry-level position with varying hours between Monday and Friday, 7 am to 7 pm. The role requires someone who is organized, detail-oriented, flexible, and can provide outstanding customer service in a fast-paced environment, working both independently and with others. The PSS is responsible for various front office tasks including processing referrals, scheduling patients, completing intake and data entry, verifying insurance, obtaining authorizations, explaining benefits and financial responsibilities, collecting copays, managing billing and closing reports, and maintaining medical documents.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.
Coordinate patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collect toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and other reporting to ensure clean claim processing.
Respond to all requests for information from patients, other departments, and physicians.
Maintain office, order supplies and manage mail.
Willingness to adjust schedule to center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location center or other site for coverage when necessary.