Patient Service Specialist PRN - Vanderbilt Eye Institute

Vanderbilt University Medical Center•Nashville, TN

4d•Onsite

About The Position

Provides service to patients either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Requirements

Relevant Work Experience
1 year
High School Diploma or GED

Nice To Haves

Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Novice): The ability to receive and record patient information.
Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Responsibilities

Conducts patient check-in and check-out.
Coordinates any follow-up appointments or procedures required for patient.
Schedules appointments, procedures or surgery through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.