Patient Service Specialist - Primary Care
About The Position
Join Cleveland Clinic’s Lodi Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class and caregivers are family. This community-based facility is a member of Akron General and has supported the communities in and around Medina County since 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This particular PSS will support the Lodi Primary Care office through providing front desk services to patients. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works Monday-Friday from 9:00AM – 6:00PM.
Requirements
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Ability to perform basic math sufficient to process insurance co-pays
- Working knowledge of PC window applications
Nice To Haves
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Process the workflow for the day.
- Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
Benefits
- Investment in your health, well-being and future
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
