Patient Service Specialist III

Tri-Cities Community Health•Kennewick, WA

2d•Onsite

About The Position

Tri-Cities Community Health (TCCH) is seeking passionate and driven Patient Services Specialists (PSS) to join their Care Teams across all care sites. As a Federally Qualified Health Center (FQHC), TCCH provides comprehensive primary care services to underserved populations in Pasco, Kennewick, Richland, and surrounding areas. The PSS plays a crucial role in providing exceptional customer service, managing patient registrations, verifying eligibility, and ensuring accurate data collection. This role requires close collaboration with providers and care teams to achieve optimal patient care, all while upholding TCCH's core values of Quality, Respect, and Service.

Requirements

Minimum high school diploma or GED
Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting required
Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
Current Drivers License and vehicle insurance
Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
Proficient in English

Nice To Haves

Proficient in another language (Spanish, Russian, Mandarin, or other) preferred

Responsibilities

Complete all registrations in a professional, accurate, and customer–oriented manner.
Obtain information from patients’ health insurance or managed care identification card.
Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills.
Answer all incoming calls appropriately, as evidenced by the Manager’s observation.
Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation.
Answer, screen, prioritize, and redirect calls for the appropriate department.
Answer questions, handle routine matters, and take messages.
Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals.
Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients.
Review and processes record requests to determine presence and accurate completion of authorization for release of information.
Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization.
Receive and forward faxed requests for medical information from various agencies.
Process medical records requests and verify their identification and authorization.
Always maintain media in all printers, which may require lifting or carrying cases of media.
Have knowledge of or be quick to learn all software and hardware computerized equipment.
Maintain strict confidentiality of all patient information and documentation.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities.
Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol.
Carry out all other duties as assigned.