Assoc Patient Service Spec, PRN Primary Care North, 100 Oaks

Vanderbilt University Medical Center•Nashville, TN

10d•Onsite

About The Position

Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Relevant Work Experience
Less than 1 year experience
High School Diploma or GED

Nice To Haves

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.