Assoc Patient Service Spec PRN

Vanderbilt University Medical Center•Spring Hill, TN

11d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Patient Service Spec PRN to join their Urology department in Nashville, Tennessee. VUMC is a leading institution focused on patient care, education, and research, committed to fostering an environment where everyone can thrive. This role provides service to patients, with regular guidance, and may involve tasks such as inbound/outbound telephone calls, cash management, appointment scheduling, processing insurance updates, and patient check-in/check-out.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Relevant Work Experience
Less than 1 year of experience
High School Diploma or GED

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.