Patient Service Representative - Unity Hospital (Part-Time, Days/Evenings)

Rochester Regional Health•Rochester, NY

3d•Onsite

About The Position

The Patient Service Representative delivers exceptional customer service and clerical support for the nursing units/departments, processes admissions and discharges, assists with patient needs, is a point of contact for visitors, providers, and staff within the department, and provides patient/family customer service to align with the overall expectation of a positive patient experience.

Requirements

High School Graduate or GED preferred
Six months related work experience in a healthcare or general office setting preferred
Experience with public contact, with good interaction and communications skills
Medical terminology and/or prior nursing assistance experience preferred

Responsibilities

Consistently utilizes professional communication skills with all customers.
Prepares unit with daily staff assignment board, nurse locators, updates the boards in patient rooms each shift with appropriate staff names.
Assists Clinical Nurse Leader/Charge Nurse with coordination of daily patient activities (i.e. tests, therapies, discharges) and updates front of patient chart with times as appropriate.
Responsible for the coordination of the patients’ arrival and the initiation of the admission process – greet patients/family members to unit, explain ordering of phone/TV, explain how to contact unit to check on patient, handout Patient Guide, set up Telemetry monitor if applicable.
Responsible for processing physician paper orders or Computerized Physician Order Entry (CPOE) electronic tasks in an accurate, complete and timely manner.
Responsible for the maintenance of the electronic and paper medical record.
Oversees smooth information flow and organizational processes for the unit including telephone triage, mail, faxing, report generation, filing of loose papers, fill charts, maintain sheet of labels in each chart, updates to unit/department policies and equipment maintenance.
Verification of patient contact/demographic information.
Responsible for rounding on the patient care unit each shift to provide customer service to patients (i.e. fresh water, straighten room, call bell within reach of patient, check on patient needs).
Assist in timely and courteous responses to patient call lights and/or any patient or family requests for assistance.
Provide follow up information/discharge coordination for patient.
Responsible for assisting with maintaining medical/surgical supplies on the unit and stocking of supplies.
Follows all safety initiatives for the department.
Meets unit/department specific skills and competency expectations.